Return & Refund Policy

At ShopFrenzy LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

This Return & Refund Policy explains the conditions under which returns, refunds, exchanges, and cancellations are accepted for purchases made through https://shopfrenzyllc.store.

1. Return Eligibility

You may request a return within 30 days of receiving your order if the item meets the following conditions:

  • The item is unused and in its original condition.

  • The item is returned in its original packaging.

  • All accessories, manuals, tags, and included items are returned.

  • Proof of purchase or order confirmation is provided.

Returns that do not meet these requirements may not be accepted.

2. Non-Returnable Items

For health, safety, hygiene, or other reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Gift cards

  • Downloadable or digital products

  • Personalized or custom-made items

  • Perishable goods

  • Personal care or hygiene products

  • Items marked as “Final Sale” or “Non-Returnable”

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping

  • Defective

  • Incorrect

  • Missing parts

please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • A description of the issue

  • Clear photos showing the product and packaging

We will review your request and, where appropriate, provide a replacement, exchange, or refund.

4. Return Process

To begin a return:

  1. Contact our customer support team.

  2. Provide your order number and reason for the return.

  3. Wait for return authorization and instructions.

  4. Package the item securely.

  5. Ship the item using the provided return instructions.

Returns sent without prior authorization may not be accepted.

5. Return Shipping

Unless the return is due to our error (such as receiving the wrong or defective item), customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by law or the return is due to our mistake.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Refund processing times vary depending on your payment provider but typically take 5–10 business days after approval.

7. Partial Refunds

In certain situations, only a partial refund may be granted, including but not limited to:

  • Items showing signs of use

  • Products returned without original packaging

  • Missing accessories or components

  • Items returned damaged due to improper packaging by the customer

8. Exchanges

We replace items only if they are:

  • Defective

  • Damaged

  • Incorrectly shipped

If you would like to exchange an item for the same product, please contact our customer support team.

9. Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has shipped, it cannot be canceled and must follow the return process outlined in this policy.

10. Refused Deliveries

If a shipment is refused or returned due to an incorrect address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Any applicable refund may be reduced by shipping and handling costs.

11. Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier first.

If further assistance is needed, contact us and we will work with the carrier to help resolve the issue.

12. Late or Missing Refunds

If you have not yet received your refund:

  • Check your bank account.

  • Contact your credit card provider.

  • Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

13. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:

ShopFrenzy LLC

Website: https://shopfrenzyllc.store

Email: support@shopfrenzyllc.store